The job was to repossess a large, late-model pickup truck from a model citizen who wasn’t making payments and had disconnected the phone number that the bank had on record.

It is always the most touchy phase of the interaction when you surprise someone with a repo, and you have to have a plan of action to get the former owner away from the vehicle and off the premises efficiently before an incident can develop.My method of choice is to be nice, very nice, to the subject whenever I can. So, I apologized to Smith for tricking him, and explained that the bank had hired me to repossess his truck. But it wasn’t completely a trick: I paid Smith for the firewood, including the extra $50. Then I called a cab and paid for it to take the man home. In the face of all that reality, and not wanting risk losing his free ride, Smith accepted his situation, got in the cab, and left without incident.........

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So you need to hire a repossession company? That’s GREAT, and I’m here to help. But in order to hire the worst of the worst, the most despicable of the despicable, and last but not least, the most villainous of the villains, you must follow these few simple rules

When your new repo company has its first violent confrontation, it would be really good if they were armed. This not only escalates a simple bloody nose into murder, but has the potential of perhaps killing someone who was just nearby. An actual innocent bystander! But as a friend of mine once said, ”there are no such things as an innocent bystanders.” (I think he was joking.) If you thought the calls from the police, prosecuting attorney and the media were bad before, just wait until there is a murder. Your phone will literally ring right off the hook.
On the other hand if you really want to avoid all that unpleasantness, just do the opposite! These few rules are great (for doing the opposite), I reverse them when hiring employees for my own company, and so should you!!....

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When performing a repossession, a Breach of the Peace can be quite a common occurrence. The trick is avoiding the legal complications that go along with a repossession gone awry. But what is considered a Breach of the Peace (BOP)? Just understanding that is quite a task.

An example is that you hire a new repo company, and you notice after a month or two, a regular stream of complaints, such as rude behavior, intimidation, complaints of physical contact. These are warning signs. Some of this might not be a problem, but if you get enough of these type of complaints, don’t wait, take action. The best course is to simply stop doing business with the offending company. You might at some later date inform them as to why, but to continue to do business with a company that has little control over its employees, or chooses expediency over restraint, will be a costly mistake........

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So you’re a collection agent, or maybe a bank officer, and you have some repossessions you need to get done. Easy, right? Just open the phone book and call up the repo company with the biggest advertisement. Anyone can do a repo, right? Well, that can be part of the problem; in many states, anyone can do repossession, without any special licensing or bonding requirements. It is true that a of repossessions are simple: find the car, tow it away (or even just drive it away if you’ve obtained a key). However.........

The good news is that there a few simple steps you can take to screen repossession companies and select a reputable operator who will do the job right. You want to find out information in three important areas: Policies, Insurance, and Ownership.
When interviewing a prospective repo agency, ask them about their safety and hiring policies. You want to find out as much as you can about what the rules are, but don’t forget also to ask how they enforce the rules. A company that can show you written policies is always a promising prospect
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WITH THESE FIVE EASY STEPS, YOU CAN IMPROVE YOUR RELATIONSHIP WITH YOUR REPO COMPANY AND GET THEM TO IMPROVE THE SERVICE THEY PROVIDE IN MORE WAYS THAN YOU CAN COUNT…

BE NICE – This may sound silly, but you know the Golden Rule! Nothing builds resentment quite like a rude ill-mannered CLOD. Now, don't get me wrong, I know that sometimes an agent who is not doing his job deserves this, but although it may make YOU feel a little better, it is a LONG TERM MISTAKE. If they made a mistake, point it out and allow them the opportunity to correct it. If they make mistakes continuously, well then, perhaps both of you need to move on to greener repo fields. You to a different vendor and the vendor to a different customer.
DON’T ASK FOR THE IMPOSSIBLE (ALWAYS) – Most, if not all of your repo company want to do a good job for you and for them. They want your business and they like working for you. But asking for the difficult and/or impossible on a daily basis can be very hard on them. Your repo agent might even be fearful that if he doesn't perform, he will lose your business....
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My client had a big problem.

When someone like Jerry finally gets around to calling me, it is usually with a note of desperation. It was unusual for Jerry’s bank to make aircraft loans, but this particular loan had been made as a favor to his own friend. This friend, whom I’ll call “Skip”, had taken the airplane to Mexico, which was expressly forbidden by the loan agreement, and now Skip was refusing to return the aircraft, and was missing payments.

The main thing you need to know about repossessing an airplane is that it’s a lot different from repossessing a car. Cars are easier to hide, but on the other hand you can’t just have an airplane key made and then surreptitiously jump into the plane and fly it away. Taking to the air in a plane whose condition and airworthiness are unknown is extremely dangerous, and does not lend itself to having a long flying career......

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